What I disliked the most was your team’s lack of accountability and reliability of time. If a customer is selecting a particular time slot, you are supposed to be delivering within that time slot, not 40 minutes after the entire 3 hour time duration has passed. Responding to a customer’s calls, messages and emails after delivering the order is just being very cunning on your team’s end. What were they doing when I kept asking repeatedly what time the order will be delivered on WhatsApp and email. Responding to a customer only after delivery was done saying “we have delivered” and “we tried calling you but it went to call forwarding” is a very lame and pathetic attempt to cover your shoddy service.
A Riot of Colours // Hyderabad
Store owner replied: We sincerely apologize for the delay and the lack of communication from our team. We understand how frustrating it must have been to wait beyond the promised time slot without receiving a proper update. We take full responsibility and are sorry for the inconvenience caused. We’ll make sure your feedback is shared with our team and work towards improving our service and communication. 🙏